Shipping and Returns
If you have a problem or question of any kind, contact us! We will do whatever it takes to rectify the situation or talk you thru it. We appreciate your business and want you to be totally happy with your purchase. Damages or defects that are not visible from the shipping carton must be reported to us within 48 hours of receiving your purchase.
Shipping and Delivery Times
Megatone Music ships your products fast! All orders placed before 3:00pm will be shipped the same day. Orders after 3:00pm will be shipped the following day. Guitar and Bass orders will ship within 2 days because we inspect the instrument to make sure the set-up is ok and all electronics are working properly. Items such as amps, speaker cabinets, pro audio will require 2 days to ship because in some cases we have to build a box to ship the product in.
We will ship all orders to the shipping address you designate on your order.
Standard Delivery - We ship via USPS First Class which estimates a delivery within 1 to 3 days but expect at least 2 to 3 days for delivery.
Priority Mail - Some items may ship USPS Priority. The shipping time for these packages is estimated at 1 to 3 days.
Fedex - All amps, guitars, bass guitars, pro audio products sand larger products will ship via Fedex. Fedex is fast and reliable. Delivery exceptions depends on the part of the country you are located in. For the southeast it usually takes 2 to 3 days. For the Northeast it can take up to 5 days.
International Shipping - We use USPS Priority for products shipped Internationally. Delivery exceptions are between 7 and 10 days.
Upon request we will ship products out USPS and Fedex overnight as well USPS Global Express. Please call us for rates.
Shipping Damage
Please do not accept any shipment if the packaging appears damaged in any way. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.
Return Authorization
If for any reason you are not satisfied with your purchase contact our customer service department at 404-310-9356 for a RETURN AUTHORIZATION (RA) number and instructions before sending any items back to us. Customer Service is open 5 days a week, Monday-Friday 11AM to 6:00PM Eastern.. We will issue a refund of the merchandise price, minus shipping cost, if the item(s) are within 30 days of our original shipping date. If your item shipped for free the cost of the outbound shipping will be deducted from your return credit. The customer is responsible for all freight on items being returned to us for a refund or credit unless the item is damaged. If damaged, we will issue you a return label and refund once it has been received. When returning an item please use a trackable shipping method, such as USPS, FedEx or UPS to insure your credit is processed as rapidly as possible. We recommend insuring your package when shipping it back, just in case any damage occurs. We want to make sure you are fully covered.
Returning an Item
If you feel the need to return an item, it must be in new, resalable condition. Resalable Condition means that the product(s) is in exactly the same condition as it was when you received it. The item must have all the original packaging, included accessories, owner’s manuals and blank warrantee card, no signs of wear or abuse to the product or the box. In the event that the product is not in the same condition as you received it, you may be subject to a 10% restocking fee or repair charge.
When repacking the item to be shipped back to us, please avoid using duct tape or other adhesives that can leave a residue, If the item(s) were double boxed please ship it back to us double boxed. Freight charges for exchanges and returns must be pre-paid by the customer. Shipping and handling charges are non-refundable.
Defective Merchandise
If an item is defective or malfunctioning we will issue you a pre-paid shipping label. However if the item turns out not to be defective upon inspection we will have to deduct the cost of shipping from your refund and charge a 10% restocking fee.
No returns past 30 days.
Items not covered by this return policy: used, special orders, discounted products, guitar picks, sheet music, clothing, books, strings, computer hardware/software, drum heads, drum sticks, harmonicas, mouthpieces, sound cards, microphones, speakers, studio furniture, headphones or earphones.
Used Gear
We do not accept returns on used gear. If the product arrives to you damaged we will, of course, accept a return and provide you with a shipping label. However you will need to help us when we file a claim with the carrier. Sometimes they need pictures of the box as well as do an inspection. All products are shipped tested. We will not send out a defective piece of gear. So if you claim an item is defective and we receive the item in good working condition, we will not provide a refund and it will be your responsibility to have the item returned to you.
Please note on items 75 lbs. please contact us for rates. Usually these items will be shipped by a freight carrier.