Shipping and Returns
If you have a problem or question of any kind, contact us! We will do whatever it takes to rectify the situation or talk you thru it. We appreciate your business and want you to be totally happy with your purchase. Damages or defects that are not visible from the shipping carton must be reported to us within 48 hours of receiving your purchase.
Please do not accept any shipment if the packaging appears damaged in any way. We strongly suggest that you check your order after receiving it to be sure that it is in proper working order.
If for any reason you are not satisfied with your purchase contact our customer service department at 404-310-9356 for a RETURN AUTHORIZATION (RA) number and instructions before sending any items back to us. Customer Service is open 6 days a week , 10AM to 6:00PM EST. We will issue a complete refund of the merchandise price if the item(s) are within 30 days of our original shipping date. Remember, If you chose the” free ground shipping option” the cost of the outbound shipping will be deducted from your return credit. The outbound shipping costs are free to you but unfortunately they are not free to us. The customer is responsible for all freight on items being returned to us for credit unless the item is damaged. Then we will issue you a return label. Please use a trackable shipping method, such as USPS, FedEx or UPS to insure your credit is processed as rapidly as possible. We recommend insuring your package when shipping it back, just in case any damage occurs. We want to make sure you are fully covered.
Returning an Item
If you feel the need to return an item, it must be in resalable condition. Resalable Condition means that the product(s) is in exactly the same condition as it was when you received it. The item must have all the original packaging, included accessories, owner’s manuals and blank warrantee card, no signs of wear or abuse to the product or the box. In the event that the product is not in the same condition as you received it, you may be subject to a minimum 15% restocking fee or repair charge.
When repacking the item to be shipped back to us, please avoid using duct tape or other adhesives that can leave a residue, If the item(s) were double boxed please ship it back to us double boxed. Freight charges for exchanges and returns must be pre-paid by the customer. Shipping and handling charges are non-refundable.
If an item is truly defective or malfunctioning we will issue you a pre-paid shipping label. However if the item turns out not to be defective upon inspection we will have to deduct the cost of shipping from your return credit and a 15% restocking fee.
No returns past 30 days.
Items not covered by this return policy: used, special orders, guitar picks, sheet music, clothing, books, strings, computer hardware/software, drum heads, drum sticks, harmonicas, mouthpieces, sound cards, microphones, speakers, studio furniture, headphones or earphones.
We do not accept returns on used gear. If the product arrives to you damaged we will, of course, accept a return and provide you with a shipping label. However you will need to help us when we file a claim with the carrier. Sometimes they need pictures of the box as well as do an inspection. All products are shipped tested. We will not send out a defective piece of gear. So if you claim an item is defective and we receive the item in good working condition, we will not provide a refund and it will be your responsibility to have the item returned to you.
Please note on items 75 lbs. or more we do charge shipping. Please contact us for rates. Usually these items will be shipped by a freight carrier.